TERMS AND CONDITIONS


路 聽聽聽聽聽聽聽聽Check-in time at 12:00. Departure (check-out) until 10 am;

路 聽聽聽聽聽聽聽聽Pets are not accepted;

路 聽聽聽聽聽聽聽聽Courtesy for 01 child under 05 years old per apartment;

路 聽聽聽聽聽聽聽聽Breakfast and service fees included in the rates;

路 聽聽聽聽聽聽聽聽The values 鈥嬧媠hown are not valid for holidays, events and promotional packages;

路 聽聽聽聽聽聽聽聽On the day of departure or departure, we grant early check-in or late check-out free of charge, subject to availability.

Payment methods

For the guarantee and confirmation of the reservation with advance payment of 50% of the value of the stay;
The maximum period reserved for the confirmation deposit is 24 hours from the pre-booking details.
We ask you to send proof of payment via email (reservas@pousadamatanativa.tur.br) or whatsapp (21 98604-3840);
The remaining balance will be settled at the inn at the time of check-in;
We accept credit cards, debit cards, bank transfers and pix for payment of the remainder of the reservation;
Our rates are subject to change without notice.


Canceling or changing reservations

The cancellation or change rules, sent in writing to the email reservas@pousadamatanativa.tur.br or whatsapp (21) 98604-3840 are:

路 聽聽聽聽聽聽聽聽Up to 30 days before the entry date: full refund of the deposited amount.

路 聽聽聽聽聽聽聽聽Up to 15 days before the check-in date: 10% penalty of the total amount of the reservation.

路 聽聽聽聽聽聽聽聽Up to 8 days before the check-in date: 30% penalty of the total amount of the reservation.

路聽聽聽聽聽聽聽聽聽From 7 to 1 day before the check-in date: 50% of the total reservation amount will be charged.

路 聽聽聽聽聽聽聽聽In case of NO SHOW and cancellations made within 0 days, 100% of the total reservation amount will be charged

For early departures, the total amount of the unused daily package will be charged, once the minimum stay has been maintained.

Letters of credit will be valid for 3 months, non-extendable. They cannot be used during public holidays. After these data, the credit will be automatically canceled.

Heads up

In order for your stay to be peaceful, our service provision is efficient, and we ask that you take the following precautions:

路 聽聽聽聽聽聽Pousada does not accept animals of any kind;

路 聽聽聽聽聽聽聽聽Do not smoke in unauthorized areas;

路 聽聽聽聽聽聽聽聽Notify your departure 24 hours in advance. A new daily rate will be charged for apartments occupied after 10 am;

路 聽聽聽聽聽聽聽聽When turning on the air conditioning, check if the air currents have been cut so that there is no overload in the equipment;

路 聽聽聽聽聽聽聽聽When leaving the room, please turn off the lights, TV, air and fan;

路 聽聽聽聽聽聽聽聽Mosquitoes: do not leave bedroom doors and windows open after 6 pm.

Not allowed

路 聽聽聽聽聽聽聽聽Bring breakfast food;

路 聽聽聽聽聽聽聽聽The entry of visitors and merchants into the rooms. Visits must be received at the reception of the Pousada.

路 聽聽聽聽聽聽聽聽Any type of noise after 10 pm;

路 聽聽聽聽聽聽聽聽Unaccompanied children in leisure areas;

路 聽聽聽聽聽聽聽聽Throwing toilet paper in the toilet;

路 聽聽聽聽聽聽聽聽Take bath or face towels from the rooms;

Child and teenager

路 聽聽聽聽聽聽聽聽Children or teenagers are not allowed to stay in hotels, motels, pensions, inns or establishments, unless authorized or accompanied by their parents or guardians.

(Article 82 of the Statute of Children and Adolescents, Law No. 8069 of July 13, 1990). Law No. 8,978 of January 2004

Important

路 聽聽聽聽聽聽聽聽The Pousada's voltage is 110 Volts.

路 聽聽聽聽聽聽聽聽We provide beach towels (with charge). Please ask at reception;

路 聽聽聽聽聽聽聽聽Accounts must be closed;

路 聽聽聽聽聽聽聽聽Any damage to the objects, furniture or utensils of the Inn will be debited from their account 鈥 market value;

路 聽聽聽聽聽聽聽聽Recent tattoos (henna or final), various body and hair creams and any other products (including pee) must not come into contact with the bed and bath linens of the Inn so that there is no damage. To maintain the quality, the guest will be charged a rate of 100% of the product's market value;

路 聽聽聽聽聽聽聽聽The misuse of any type of musical instrument(s) on the premises of the Pousada is prohibited. And any kind of aggressive toy (bow and arrow, club, spear, darts, etc.)

路 聽聽聽聽聽聽聽聽Forgotten belongings will be kept for up to 15 days, after which the Pousada will provide the destination that best suits you.

opening hours

路 聽聽聽聽聽聽聽聽Breakfast: from 8 am to 10 am.

路 聽聽聽聽聽聽聽聽Apartment cleaning: from 10 am to 3 pm (except on arrival and departure days)

Parking

路 聽聽聽聽聽聽聽聽We do not have parking at the inn. Please contact us for directions on how to get to the island.

Rua das Flores, 44 - Vila do Abra茫o - Ilha Grande, Angra dos Reis, Rio de Janeiro 23968-000, Brazil
reservas@pousadamatanativa.tur.br
Tel. +55 (24) 3361-5852
Whatsapp. +55 (21) 98604-3840