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TERMS AND CONDITIONS


Reservations must be made through the hostel's website or by phone at (24) 3361-5852 or via the pousadamatanativailha@gmail.com email.

Confirmation of the reservation is made with the deposit of 50% of the total amount of the booked nights, through bank deposit within 24 hours after the reservation or credit card payment, and can be divided into up to 3 installments if interest. Valid for bookings greater than or up to R $ 2,000.00.

Proof of payment in the case of bank deposit will be sent by sending a copy of the deposit slip by email (pousadamatanativailha@gmail.com) or WhatsApp (21) 98604-3840). And when payment is made by credit card, proof will be immediate. It is up to the guest to pay the amount of the reservation within the stipulated deadline or the cancellation fee.

The remainder of the daily rate must be paid at check-in cash or credit or debit card Flags (Visa, Mastercard, Americam Express, Elo, Hipercard, Dinners Club, ect).

All prices are subject to change except for reservations already confirmed.

Reservations subject to availability of vacancies. In some periods, holidays, events or special dates, a minimum number of nights may be required.

We do not accept pets.

Conditions and Policy for Children: We do not accept children without parents or guardian. 1 child from 0 to 5 years old is free of charge in the parent's apartment. A cot can be made available in the apartment upon prior request free of charge. You must include the child when booking and inform their age in the observation field.
To make use of the swimming pool located at Pousada Mata Nativa, you have to sign a declaration of declaration and full safety responsibility of the minor, as there are no guard / lifeguard agents on site.


RESERVATION INCLUDES
• Breakfast;
• Free Wi-Fi in suites, Chales and hostel environments;
• Pools
• Steam room
• Playroom
• Barbecue Request availability at reception.
• 24 hour reception operation;
Voltage of the power grid of Ilha Grande: 110V


CHECK-IN AND CHECK-OUT

It is stipulated that the check-in time is from 12hrs (starts), and the check-out time is until 10hrs (ends).

In case of late check-out, the guest will be responsible for the damages arising from the check-out, and may be charged the amount of a daily or average daily.

Late check-out policy: subject to availability. Important to communicate at reception.

Smoking is prohibited in the internal premises of the hostel, according to Law No. 12.546 / 2011 ,.

Smoking is allowed in public areas even when outdoors.

Finally, any and all booking commitments made at Pousada Mata Nativa are subject to the conditions specified herein and making a reservation implies acknowledgment and acceptance of these rules.

Advance reservations are a commitment between the parties and their disruption by one will result in fines for the other's compensation. The guest making the payment of the reservation is aware, as well as accepts, all the terms of the reservation policy of Pousada Mata Nativa.
 

Rua das Flores, 44 - Vila do Abraão - Ilha Grande, Angra dos Reis, Rio de Janeiro 23968-000, Brazil
pousadamatanativailha@gmail.com
Tel. +55 (24) 3361-5852
Whatsapp. +55 (21) 98604-3840